What is the difference between a shared & private transfer :
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Shared shuttle transfers are sold by the seat, based on sharing with other passengers including not more than 3 stops en route. Service is door to door. Waiting time at the airport or port after you have met our representative is no more than 30 minutes

Private transfer is sold by vehicle – only for your party and taking you directly to your accommodation. No waiting time at the airport / port.
 
How will my credit card be charged?
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You have two possibilities for payments :
Prepaid by credit card after finishing the reservation : your credit card will be charged immediately and you will receive the electronic receipt immediately. Kindly take with you copy of payment.Payment in cash , locally to our driver with credit card numbers taken at the time of reservation for secure reservation. With your reservation you will need to provide us with Visa, MasterCard or Amex data (Holder's name as it appears on the Card and his/her birth date, Number and Expiration Date) as a guarantee for the services being booked. We do not charge your credit card unless in a case of NO SHOW, for not cancelling in due time, for leaving your pick up location with a different or wrong driver, for leaving the pick up point without calling our office to help locate your driver.

 
What is Cancellation policy :
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Only via e mail 72 hrs. Prior to the service requested without penalty.

 
Can I modify my reservation ?
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Yes, you can do sending us e mail at least 24hrs prior to service

 
Is my reservation confirmed ?
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Prepaid reservations are automatically confirmed with voucher issued. You will received e mail with final confirmation after we check all details . If you for any reason don’t receive voucher, please do not hesitate to contact us immediately For reservations with cash payment - we will normally process your booking and forward your confirmation – voucher within 24 hours. Voucher, which you should print out and bring with you, will contain all the information regarding your transfers and our contact numbers.

 
How do I find my driver at the airport / port ?
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FCO airport - Our representative will wait for you holding a sign with your name in the main hall in front of our desk (FIAVET - COTAV) at T3 Internationals arrivals just behind the brown column with sign Meeting point after you have collected your luggage and cleared customs.CIA airport- after luggage claim and customs at the exit gate – driver will hold sign with your name
Cruise port - our representatives will wait for you holding a sign with your name at the dock - beside the ship after you have collected your luggage and cleared customs. If you should have difficulty in locating your driver – please call us at emergency number to help you. If leaving your pick up location with a different or wrong driver or for leaving without calling us to help locate your driver you will be charged for no show.
 
How long is waiting time after the flight is landed ?
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We wait for you 1h for shuttle transfer. After this time we will rescheduled you for the next available shuttle. For private transfer waiting time is 1h15’

 
How long I will have to wait at the airport or port from the time of my arrival?
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If you have booked Shuttle Service waiting time after you met our representative is max 30'.
If you have booked a Private Service or VIP service, you will never have to wait.

 
What happens if my flight is delayed?
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If you know that you will be arriving late please contact us immediately at emergency numbers.. Shuttle, shared transfer , we wait all pre-booked clients, even those on delayed flights. We will do our best to organize transfer for you on the next available shuttle
 
What is a pick up time for departure transfer to the airport or port ?
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- Pick up time for shuttle transfers from Rome to the FCO airport should be set 3h 30’ prior to departure flight time with 15’ grace time.
- For transfer from Rome to Civitavecchia port between 11.00 am – 1.00 pm according to your preferences. Please allow up to 30 minutes grace time from hotels, airport and the Civitavecchia port that could be due to intense traffic, bad weather, strikes or demonstrations that frequently occur in Rome or your hotel location.
 
Do the children pay ?
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Yes, we must charge for all occupied seats. Travel for free if holding your children on knees or arms.
 
Do I have to bring a car seat for my child?
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All clients must provide their own car seats. We do not provide car seats.
 
What happens if i change a flight?
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If you change originally booked flight you MUST inform us in due time otherwise we will not be waiting for you..
 
What types of vehicle / buses you utilize ?
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We use Mercedes sedan class E, luxury Mercedes class S, Mercedes minivan, van, minibus , Opel, Ford, Renault van and minibuses. . All our vehicles are inspected and NO SMOKING . Our are qualified , professional licensed, drug and alcohol tested.
 
Are your vehicles air conditioned ?
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Yes, all.
 
Do you charge for extra luggage?
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For shared transfer 1 pcs check in standard suitcase and 1 hand luggage per person is included in fare. Extra charge may be applied in a case of unusually large quantities or sizes of luggage or heavy items, bicycle or golf sacks, skies or surf boards, or collapsible wheelchair , scooter etc. if not declared during the booking process.
 
Do the prices include taxes:
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Our rates include : tax ( VAT), fuel, parking fee, tolls, luggage handling, late evening transfers, early morning and transfers on holidays.
 
Is there any additional charges
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NO ADDITIONAL CHARGES AT ALL !
 
Are online prices updated ?
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Yes all online prices are daily updated.
 
What is a speed limit in Rome highway?
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Our drivers will always respect the speed limits because points will be taken off his drivers license for speeding. If you feel that you are uncomfortable with your driver's speed simply ask him to slow down.
 
Does my driver speak English ?
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Some drivers may speak basic English . If you are in need of an English speaking driver for a transfer please make the request and we will try to provide one with additional cost.
 
How far in advance is necessary to book the transfer?
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It’s up to you. Beware that our reservation system will not allow you to book less then 48 hrs ahead.
 
How I can get a refund ?
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According to our cancellation policy if you cancel your existing reservation at least 72 hrs before the confirmed service.
 
Tip is included in the fare ? How much should I tip?
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Tipping is not included in our rates. It’s up to you - at your discretion.
Will be greatly appreciated when done a good service.
 
Do you have an emergency number :
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Our office for shuttle, shared transfer is open form 6.30 am – 11.00 pm for airport transfers + 39 06 4201 3469 / +39 06 474 0451 for cruise +39 06 4512 982